Terms of Service

Sessions

At the start of our work together, we will agree on a time, day and frequency that works for us both. You can change the appointment time and date with prior notice, depending on my availability. Normally, the duration of each session is one therapeutic hour. Sometimes we may change that length if there is a good reason. Because I have other clients, if you are late for a session, I won’t be able to go beyond our allotted time. We would normally meet at the same time each week, and I will do my best to accommodate any changes in your circumstances. If we agree to work together, I can offer you a rolling contract, so there is no pre-defined number of sessions.

 

Fees and payment

My standard fee is £60.00 per session.  

For those struggling financially, I also have a limited number of concessionary spaces; these are managed on a case-by-case basis. I don’t ask for proof of income or details of your circumstances, and fees are based on mutual trust. Payment for each session can be received in cash or bank transfer 24 hours before the appointment time.  

 

Confidentiality

Everything you discuss with me is confidential, however there are exceptions to this, such as if I have a significant concern about any risk of harm to yourself or another person. In this situation I would always try to explore my concern with you first and inform you of any disclosure to a third party such as your GP or other professional. There are also circumstances (relating to money laundering, acts of terrorism or drug trafficking) where I am legally required to disclose information.

 

Supervision

In accordance with BACP guidelines, I meet with my supervisor every month to discuss my work with clients. This is to ensure an ethical and professional service to clients. While I may discuss our work together in supervision, I do not use any identifying details and my supervisor is bound to the same confidentiality agreement.


Contact outside sessions

This would normally only be for practical reasons such as rearranging or cancelling a session.  If we are likely to cross paths outside a session, then it will be helpful to discuss with you how we manage this to protect the therapeutic relationship and professional boundaries. I will not follow you on any social media platform out of respect for your privacy. I am not on social media.


If you are in crisis

I am not usually able to provide any extra input at short notice or in an emergency. In an emergency or crisis, please seek help from healthcare services such as your GP, or the NHS advice line by calling 111. A free listening service is available from the Samaritans by calling 116123. You can also visit their website:

Notes

Brief factual notes will be taken after each session. They will be anonymised. Notes will be securely stored in between sessions, and I can share them with you at any time. I am registered with the Information Commissioner’s Office and abide by the General Data Protection Regulation (GDPR). Please see my separate Privacy Policy.

 

Cancellations & holidays

I understand that sometimes sudden events, such as emergencies, may make it necessary for you to cancel your appointment last minute and that sometimes you may be unable to let me know. In general, if you cancel your appointment less than 24 hours before the session you will be charged the full session fee. Appointments missed because you are ill and you have given 24 hours’ notice, or because you are on holiday are not charged for.

I will let you know about any holidays I take in advance. However, there may also be occasions when sessions are cancelled because of illness. I will try to give you as much notice as possible of any cancellations and will offer an alternative time. Therefore, please notify any change in contact details.

Health insurers do not cover cancellations, so you will be personally liable for any late cancellations or non-attendances if you do not give notice within the required period.

Endings

I am happy to trust you on when ending therapy feels right. Therapy can at times be demanding, frustrating, and emotional. You may at times find this process very difficult and feel the need to end therapy. Your feedback on the process will be asked for at the end of each session and if you feel unhappy with any aspects of our relationship please do try and communicate this in a way that feels safe and comfortable for you. This gives us both the chance to address and resolve any issues. You will probably know when you are ready to finish therapy, and we will agree together on the work we need to do to prepare for this.

If you don’t attend on two consecutive occasions, we will discuss whether you want to continue the therapy. However, any planned holidays, or sickness, will not result in the potential ending of therapy.

I will not suddenly or without warning end your therapy unless for the reasons specified below, except in exceptional circumstances, which would become clear in the course of our work together. I would fully discuss this with you at the time.

Online therapy

I also offer online therapy services. I am happy to work with a platform of your choice including MS Teams, Zoom, and FaceTime.  All platforms are free to use. You must have a private and confidential space to access online therapy from.

Professional & ethical standards

I am committed to working within the Ethical Framework for the Counselling Professions, produced by the BACP. A copy of this framework may be viewed on the BACP’s website by clicking on the button below. If are unhappy with the service you receive, please discuss this with me. If you feel unable to do so or do not receive a satisfactory resolution, then you have the right to complain to my professional body, the BACP.

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